Privacy Policy

Frame × Frame Academy, operated by Marquis Barnes d/b/a Frame x Frame Academy ("Company," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit framexframeacademy.com and use our Services.

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

01 Overview

We believe in transparency. Here is a quick summary of our data practices:

• We collect only the information necessary to provide and improve our Services.
• We do not sell your personal information to third parties.
• We use industry-standard security measures to protect your data.
• You have the right to access, correct, or delete your personal information.
• We use cookies and analytics tools to understand how users engage with the platform.
• We comply with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA), and align with GDPR principles for users in the European Economic Area.

02 Information We Collect

A. Information You Provide Directly

B. Information Collected Automatically

When you access our Services, we automatically collect certain technical information:

• Usage Data: Pages visited, courses accessed, videos watched, time spent on content, clicks and interactions, search queries within the platform.
• Device Information: IP address, browser type and version, operating system, device type, screen resolution, language settings.
• Log Data: Access times, error logs, referring URLs, session duration.
• Course Progress: Lessons completed, quiz scores, assignments submitted, completion percentages.

C. Information from Third Parties

We may receive information about you from third parties, including:

• Social Login Providers: If you sign in with Google, we receive your name, email address, and profile picture from that provider.
• Payment Processors: Transaction status, billing details, and fraud signals from processors like Stripe.
• Analytics Partners: Aggregated usage patterns from analytics tools.

03 How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Creating and managing your account.
• Processing payments and fulfilling orders.
• Providing access to courses and tracking your progress.
• Sending transaction confirmations, receipts, and access credentials.
• Responding to your support requests and inquiries.

Platform Improvement

• Analyzing how users engage with courses to improve content quality.
• Identifying technical issues and improving platform performance.
• Developing new features and services based on user behavior.

Marketing & Communications

• Sending newsletters, course updates, and promotional offers — with your consent where required.
• Notifying you about new courses, live events, and community activities.
• Personalizing course recommendations based on your interests and history.

Legal & Security

• Complying with applicable laws and regulations.
• Detecting, preventing, and addressing fraud, abuse, and security incidents.
• Enforcing our Terms of Service.
• Protecting the rights, property, and safety of our users and the Company.

04 Information Sharing

We may share your information in the following limited circumstances:

Service Providers

We share information with trusted third-party vendors who help us operate the Services, including payment processors (Stripe), email delivery services, cloud hosting providers, analytics platforms, and customer support tools. These providers are contractually required to use your data only to provide services to us and to maintain appropriate security measures.

Legal Requirements

We may disclose your information if we believe disclosure is necessary to comply with applicable law, respond to a valid legal process (subpoena, court order), protect the rights or safety of any person, or investigate fraud or security incidents.

Business Transfers

If Frame × Frame Academy is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our site if your data is involved in such a transfer.

With Your Consent

We may share your information for other purposes with your explicit consent, such as featuring student success stories (with permission) or partner promotions you opt into.

05 Cookies & Tracking Technologies

We use cookies, web beacons, pixel tags, and similar technologies to enhance your experience and understand how our Services are used.

Types of Cookies We Use

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Services. For analytics opt-out, you can install the Google Analytics Opt-Out Browser Add-on.

06 Third-Party Services

Our platform integrates with the following third-party services, each with their own privacy practices:

Google Analytics

We use Google Analytics to collect anonymized usage data, including page views, session duration, traffic sources, and user behavior patterns. Google Analytics uses cookies and may collect your IP address (anonymized). Google's data processing is governed by Google's Privacy Policy.

YouTube Embeds

Course previews and tutorial content may be delivered via embedded YouTube videos. When you interact with YouTube embeds, YouTube may collect data about you in accordance with Google's Privacy Policy. We use YouTube's privacy-enhanced embed mode where available, which limits data collection until you click play.

Payment Processors (Stripe)

All payment processing is handled by Stripe, Inc. When you make a purchase, your payment details are collected directly by Stripe and are subject to Stripe's Privacy Policy. We receive only a transaction confirmation and limited billing details. We never store your full payment card number.

Google Sign-In

We offer optional Google Sign-In for account creation and login. If you use this feature, Google shares your name, email address, and profile picture with us. This is governed by Google's Privacy Policy.

Email Service Providers

We use third-party email platforms to send transactional and marketing emails. Your email address and name are shared with these providers solely for the purpose of delivering communications.

07 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Account Data: Retained for the lifetime of your account and for up to 3 years after account deletion, unless a longer retention period is required by law.
• Purchase & Transaction Records: Retained for 7 years to comply with tax and accounting regulations.
• Course Progress Data: Retained for the duration of your account. Upon account deletion, anonymized and aggregated progress data may be retained for analytics.
• Support Correspondence: Retained for up to 2 years after the issue is resolved.
• Marketing Preferences: Retained until you opt out or your account is deleted.
• Log & Technical Data: Retained for up to 12 months for security and debugging purposes.

After the applicable retention period, we will securely delete or anonymize your information.

08 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction, including:

• TLS/SSL encryption for all data transmitted between your browser and our servers.
• Hashed and salted password storage.
• Access controls limiting internal access to personal data on a need-to-know basis.
• Regular security assessments and monitoring.
• Secure third-party payment processing (we do not store full payment card data).

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights or freedoms, we will notify affected users as required by applicable law.

09 Your Rights

You have the following rights regarding your personal information:

To exercise any of these rights, contact us through framexframeacademy.com. We will respond within 30 days. We may need to verify your identity before processing your request.

10 California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers: Name, email address, IP address, account username.
• Commercial Information: Purchase history, transaction records, course enrollment data.
• Internet/Electronic Activity: Browsing and search history within our Services, cookie data, usage analytics.
• Inferences: Preferences and interests derived from usage patterns to personalize your experience.
• Education Information: Course progress, quiz results, certifications earned.

Your California Rights

• Right to Know: Know what personal information we collect, use, disclose, and sell about you.
• Right to Delete: Request deletion of personal information we have collected about you.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: We do not sell or share your personal information for cross-context behavioral advertising. No opt-out is needed, but you may still submit a request.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
• Right to Limit Use of Sensitive Information: Where we collect sensitive personal information, you may direct us to use it only for providing the Services.

Submitting a CCPA Request

California residents may submit verifiable consumer requests by contacting us through framexframeacademy.com. You may designate an authorized agent to make requests on your behalf. We will verify all requests before responding.

11 EEA / UK Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data under the General Data Protection Regulation (GDPR) or applicable national data protection laws.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Performance of a Contract: Processing necessary to provide the Services you requested (e.g., account creation, course access, payment processing).
• Legitimate Interests: Processing for analytics, fraud prevention, security, and platform improvement, balanced against your rights.
• Consent: Marketing communications and non-essential cookies, where required. You may withdraw consent at any time.
• Legal Obligation: Processing required to comply with applicable laws (e.g., tax records).

Data Controller

Marquis Barnes d/b/a Frame x Frame Academy is the data controller for personal data collected through our Services. Contact: framexframeacademy.com.

International Transfers

As a U.S.-based company, your data may be transferred to and processed in the United States, which may not provide the same level of data protection as your home country. Where we transfer data from the EEA/UK, we rely on appropriate safeguards such as Standard Contractual Clauses.

Right to Lodge a Complaint

EEA/UK residents have the right to lodge a complaint with their local data protection supervisory authority if they believe their data protection rights have been violated.

12 Children's Privacy

Frame × Frame Academy does not knowingly collect personal information from children under 13 years of age. If you are under 13, you may not use our Services without verifiable parental consent.

Users between the ages of 13 and 17 must have parental or guardian consent to create an account and use our Services. By creating an account as a minor, you represent that you have obtained this consent.

If we discover that we have inadvertently collected personal information from a child under 13 without parental consent, we will promptly delete that information. If you believe we have collected information from a child under 13, please contact us immediately through framexframeacademy.com.

13 International Data Transfers

Frame × Frame Academy is based in the United States and our Services are operated from the United States. If you access our Services from outside the United States, your information will be transferred to, stored, and processed in the United States where our servers are located.

By using our Services, you consent to the transfer of your information to the United States. We take steps to ensure that your information receives an adequate level of protection wherever it is processed.

14 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email address for significant changes.
• Display a notice on the platform.

We encourage you to review this Privacy Policy periodically. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

15 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: